Terms and Conditions
CONFIDENTIALITY AND PRIVACY
Tidy Life Tidy Mind, (TLTM) owned and run by Kirsty Rickett is a professional service and as such will not divulge any information regarding clients to third parties. Anything seen of a personal or business nature whilst carrying out the work will remain confidential. The only way your situation would be mentioned would be for TLTM to give examples of experiences to other clients, for example, “when I worked with a client in Harpenden it took us 4 hours to complete a room the same size as yours”. Nothing said by TLTM will enable clients to recognise each other. TLTM would like to take before and after photographs for our website but this would only be with your complete permission.
All advice given by TLTM is done so in good faith. Although guidance will be given, it is the client’s decision whether or not to keep items and what guidance to accept. Removal/disposal of item from premises will only be done so with the client’s permission. Please note that TLTM does not have expertise to identify items of rarity or special value, final decisions are made the client.
TLTM will always handle your belongings with enormous care, unfortunately accidents do occur. TLTM expects clients to hold their own insurance which would compensate them for losses or damages caused during our booking. As a business we do hold Public Liability and Professional Indemnity Insurance to the value of £1 million.
LIMITS OF WORK
TLTM will do everything within reasonable practice to help you achieve the organisation and tidiness you desire. Whilst happy to vacuum and wipe down services, deep cleaning is not part of the service but advice can be given. We can also help rearrange light furniture but reserve the right not to lift items that are too heavy.
Both the client and ourselves reserve the right to cancel the contract due to unforeseen circumstances. In the event of client cancellation, if it is more than 48hrs before the booking, the client will not incur a cost as long at a new booking is made within 4 weeks from the original date. Less than 48hrs may incur a 50% charge of the quoted cost. If TLTM need to cancel for any reason we will endeavour to rebook as soon as possible for a date convenient to both parties. If this is not possible or acceptable to the client we will refund your deposit in full.
TLTM charge £40 per hour and this is charged per full hour. Working time is charged from arrival to departure. If we take items to the council refuse centre or charity shop we will charge and an additional hour to do this.
There is no charge for travel for the 1st 20 minutes. After that charges for time and mileage will apply.
Payment is due on completion of the assignment, as per the invoice. All payments should be made by BACS (bank details on the invoice), cash or cheque (made payable to Kirsty Rickett).
To secure my services a deposit of 20% of the quoted cost is required 7 days before your booking. Without a deposit your booking may be withdrawn.
BREAKS AND REFRESHMENTS
If a session goes over lunchtime TLTM will bring their own lunch and not charge for this break. However short pauses or comfort breaks through the session may be necessary as it can be demanding work.